Located in beautiful Sault Ste Marie, Ontario, Sault Area Hospital (SAH) is a community hospital serving a catchment population of approximately 114,000. SAH provides primary, secondary and select tertiary services to residents in Sault Ste. Marie and the District of Algoma. In addition to providing core services in Emergency and Critical Care; Medicine; Surgery; Obstetrics, Maternity and Pediatrics; Mental Health and Addictions; Complex Continuing Care; and Rehabilitation, SAH is also home to the Algoma Regional Renal Program and the Algoma District Cancer Program including radiation therapy services. We are incredibly proud of our entire team of approximately 2100 dedicated staff, 162 active physicians and 450 volunteers.
At Sault Area Hospital, we take great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community health care
The Patient Care Manager (PCM) of the Emergency Department (ED) will oversee the delivery of high-quality, patient-centred care in a fast paced and dynamic environment. As a leader, the PCM will ensure efficient operations, support clinical staff, and foster a culture of excellence, safety and innovation in emergency care.
As an integral part of this role, the Patient Care Manager works collaboratively with all members of the health care team and all programs, departments, and services throughout Sault Area Hospital to support efficient and effective patient access and flow allowing all patient care programs.
The successful candidate will have demonstrated understanding of organizational change management, operational improvement, performance management, culture, and the ability to support the sustainability of process improvements in the Emergency Department.
Job Duty – Management:
• Ensures appropriate staffing levels by recruiting and monitoring staffing levels, addressing any staffing issues that may arise and proactively planning for future workforce requirements.
• Schedules staff in collaboration with Staffing and Scheduling to meet the needs of the department.
• Ensures department is operating in an environmentally friendly manner.
• Develops and implements short and long term decisions (present – 1 year) for own team.
• Develops Human Resource and operational plans that align and support department services and organizational strategic priorities.
• Develops, organizes, facilitates, and monitor department orientation and on-going training activities. Provide corrective feedback.
• Ensures that required equipment/resources in department are available and in good repair.
• Ensures all functions of payroll are completed as required.
• Maintains regular communication and collaboration with other departments.
• Maintains current knowledge of best practices and benchmarks relevant to the delivery of high quality services.
• Completes and manages department budget including the creation of operating and capital plans.
• Monitors and analyzes department metrics and trends and develops appropriate actions.
• Ensures that department policies, procedures, systems and accountability measures are in place.
• Responds to departmental client concerns. Round with patient and families regarding the quality of care they are receiving. Work collaboratively with the quality and risk department and senior leadership team to review all patient incident and work to minimize risk to hospital and patients.
• Makes resources available to support strategic initiatives, operational projects and process improvements.
• Identifies, champions and implements improvements/changes to delivery of services through collaboration with stakeholders using the principles of lean and change management.
• Makes specific changes in work methods or operations to improve performance and deliver results.
• Develops and defines department objectives and goals in line with larger organizational goals.
• Uses data to identify opportunities for improved service delivery, customer satisfaction and operational efficiency.
• Communicates regularly with clients to assess level of satisfaction with services provided and implements remedial actions as necessary within available resources.
• Accountable for managing employee absenteeism and minimizing over-time.
• Ensures knowledge of collective agreements, adherence as required and ongoing collaboration with union partners to foster strong labour relations and positive relationships.
• Develop and maintain collaborative relationship with external partners.
• Develop, manage and coordinate clinical programs
• Liaise with program physicians, heads of service and chiefs.
• Participate in Quality and Governance meeting, committees and other organizational meetings identified as relevant to the program.
Qualifications:
• Bachelor’s degree and/or Professional Certification in a healthcare related discipline
• Current registration in a Professional College and or current certification/licensing with appropriate regulating body in good standing
• Minimum 1-3 years’ leadership experience in a healthcare environment
• Previous clinical and/or management experience in an emergency department
• Experience in setting goals, making decisions, and managing resources to achieve organizational objectives
• Experience working/managing in a unionized environment with the ability to understand and operate within multiple collective agreements
• Ability to drive quality, safety, financial and operational improvements and link operational work to strategic business directions
Join a team of health care professionals committed to excellence in the delivery of patient-focused care. To apply in confidence, please send a cover letter and your resume outlining how your knowledge, experience and personal attributes are a good fit with the requirements of this position and the organization by 4:00 PM January 13, 2025.
750 Great Northern Road
